Ticket Refunds

Get your Ticket Refund OR Keep your Ticket for 2021

This is for everyone who purchased a ticket to IEM Katowice 2020.

It’s been over a week since the polish authorities closed IEM Katowice 2020 to the public just the night before doors were supposed to open due to the dynamic changes in the global health situation.

Since then, we have worked tirelessly on a refund process for you and it is now finally in place. As tickets for IEM Katowice are always sold out very quickly, we wanted to offer you the exclusive chance to keep your ticket valid for IEM Katowice next year. This transfer is free of charge, your ticket stays valid for the same seating areas in Spodek 2021!

Fully up to you:
You can now choose between a refund OR a secured ticket for IEM Katowice 2021.

We value each and every fan and this is why we decided to offer you this additional alternative for you to reserve yourself a seat for next year's IEM Katowice 2021 event. We are planning to announce the event dates for IEM Katowice 2021 this summer.

Now It'S Your Choice!

Get your refund or a Secured Ticket for Katowice 2021​

Option 1


You get the full money back

  • Step 1: Write an email to iem@ebilet.pl and include your order number and your wish to receive a refund.
  • Step 2: You will receive the full refund on the payment method as follows
  • Payment via a traditional bank transfer: Provide the number of the cancelled reservation and the number of the original bank account from which the payment was made.
  • Payment via PayU service, please provide the number of the cancelled reservation.
  • Payment via voucher, please provide the order number and the funds will be returned to the voucher.
  • In case you choose a refund, you cannot retain your ticket for 2021.


Option 2

Secured 2021 Ticket

Get a ticket once IEM Katowice 2021 is announced
Must be requested before April 30th, 2020!

  • Your tickets will be valid for the same tournament days and seating zone as your original tickets.
  • You will receive a ticket in the same category valid for IEM Katowice 2021!
  • Your tickets will be valid for the same tournament days and seating zone as your original tickets.
  • Once the exact dates of the events are officially announced, we will inform you again via email.
  • You can withdraw from your tickets and get a refund in case you cannot make it on the 2021 event dates.
  • If you choose to retain your ticket for 2021, you will not get a refund on this year’s ticket.
Must be requested before April 30th, 2020


If your tickets included a goodie bag, we will send it home to you!
Fill out this form to get your goodie bag sent home.

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