Before you Enter!

Is there an age requirement?

There is not however we recommend for all minors to attend with an adult.

What options are there for food and drinks?

There are hamburgers, pizza slices, ice cream, nachos and more located on the main concourse. As for drinks, water, soft drinks and beer is also available!

Do tickets have a fixed seat?

All GA tickets are open seating. Weekend Premium is also open seating but in a different section located on the arena floor, right in front of the stage and in-between the player walk-in.

Can I bring a backpack to the arena?

Sadly, for security reasons, no. If you do, you will be required to drop it off at the coat and bag check. For more information please visit the United Center website by clicking here for all prohibited items including bag sizes, cameras and more!

Can I bring my camera to take photos during the Event?

Please note that only point and shoot, or action cameras can be brought into the arena. Cameras with interchangeable lenses and DSLR cameras are not permitted. Taking photos with your smartphone is, of course, allowed!

Are tickets refundable?

Tickets are not refundable but please reach out via email to for more assistance and we will review on case by case basis.

Can I give my ticket to a friend even though my name is on it?

You sure can. Spread the esports love!

Is my ticket valid for all event days?

If you have purchased a weekend ticket, absolutely!  If you purchased a ticket for a specific day, that ticket is only valid on the specified day.

Is there going to be an ESL Shop?

Of course!! We will selling ESL & professional team merchandise! 

What's in the Goodie Bag?
  • ESL Bag
  • Event Shirt
  • Event Coin 
  • Silicon wristband
  • Mousepad 
  • Lanyard


Do you have more details on the signing sessions?

There will be daily signing sessions with your favorite teams. For your chance to get your gear signed, make sure you get in line early! Signing sessions typically last 45 minutes and are restricted to the first 200 patrons! There will be open sessions held for everyone and exclusive signing sessions for Weekend Premium holders only.

Where do I pick up my official event goodie bag?

There will be an allocated location in the venue with signs indicating where to go.

Can I purchase official event goodie bags?

No, goodie bags are exclusive to the Weekend Premium ticket holders and include exclusive IEM Chicago 2019 merch not for sale to the general public.

Can I leave and re-enter the arena?

Not that you will ever want to leave, but yes. Re-entry is permitted.

Is there a designated entrance or seating area for those with special needs?

To purchase accessible seating, please call the United Center directly at (312) 455-4509. Please provide as much information as possible when speaking with our representatives so that we can better service your needs and ensure a great experience. 

Which payment types are accepted at the arena?

All major credit cards accepted so make sure to do well in your eco rounds!

Where can I find the arena house rules?

You can find all house rules on the official United Center website.

Are there any side activities?

Yes. Beside our partner booth there are many side activities. We will publish more details about activities soon.

Can I bring food/drinks from outside?

Unfortunately not but there are a surplus of options available once inside!