FREQUENTLY ASKED QUESTIONS
EVERYTHING YOU COULD POSSIBLY WANT TO KNOW!
Before you Enter!
There is not however we recommend for all minors to attend with an adult.
There are hamburgers, pizza slices, ice cream, nachos and more located on the main concourse. As for drinks, water, soft drinks and beer is also available!
All GA tickets are open seating. Weekend Premium is also open seating but in a different section located on the arena floor, right in front of the stage and in-between the player walk-in.
Sadly, for security reasons, no. If you do, you will be required to drop it off at the coat and bag check. For more information please visit the United Center website by clicking here for all prohibited items including bag sizes, cameras and more!
Please note that only point and shoot, or action cameras can be brought into the arena. Cameras with interchangeable lenses and DSLR cameras are not permitted. Taking photos with your smartphone is, of course, allowed!
Tickets are not refundable but please reach out via email to email@example.com for more assistance and we will review on case by case basis.
You sure can. Spread the esports love!
If you have purchased a weekend ticket, absolutely! If you purchased a ticket for a specific day, that ticket is only valid on the specified day.
Of course!! We will selling ESL & professional team merchandise!
- ESL Bag
- Event Shirt
- Event Coin
- Silicon wristband
There will be daily signing sessions with your favorite teams. For your chance to get your gear signed, make sure you get in line early! Signing sessions typically last 45 minutes and are restricted to the first 200 patrons! There will be open sessions held for everyone and exclusive signing sessions for Weekend Premium holders only.
There will be an allocated location in the venue with signs indicating where to go.
No, goodie bags are exclusive to the Weekend Premium ticket holders and include exclusive IEM Chicago 2019 merch not for sale to the general public.
Not that you will ever want to leave, but yes. Re-entry is permitted.
To purchase accessible seating, please call the United Center directly at (312) 455-4509. Please provide as much information as possible when speaking with our representatives so that we can better service your needs and ensure a great experience.
All major credit cards accepted so make sure to do well in your eco rounds!
You can find all house rules on the official United Center website.
Yes. Beside our partner booth there are many side activities. We will publish more details about activities soon.
Unfortunately not but there are a surplus of options available once inside!