FREQUENTLY ASKED QUESTIONS
EVERYTHING YOU COULD POSSIBLY WANT TO KNOW!
Before you Enter!
Is there an age requirement?
There is not however we recommend for all minors to attend with an adult.
What options are there for food and drinks?
Food lover?! Well.. There are still a variety of options for food and drink which are available on the main concourse:
-Selection of pizza slices
-Ice cream, nachos and more!
For beverages there are:
-Selections of Soft drinks, water and beer!
Do tickets have a fixed seat?
All GA tickets (Single Day tickets, Weekend, Weekend Duo) are all open seating. Weekend Premium is also open seating being but the big difference is that it is located on the arena floor right in front of the stage and in-between the player walk-in.
Can I bring a backpack to the arena?
Sadly not for security reasons. If you do, you will be required to drop it off at the coat & bag check. For more information please visit the Wintrust Arena website by clicking here for all prohibited items including bag sizes, cameras and more!
Are tickets refundable?
Tickets are not refundable but please reach out to firstname.lastname@example.org for more assistance and we will review case by case.
Can I give my ticket to a friend even though my name is on it?
Is my ticket valid for all event days?
If you have purchased a weekend ticket, absolutely!
Is there going to be an ESL Shop?
Of course!! We will selling ESL & professional team merchandise! Make sure to bring your wallet.
What's in the Goodie Bag?
Details to be announced very soon.
Do you have more details on the signing sessions?
There will be daily signing sessions with your favourite teams. For your chance to get your gear signed, make sure you get in line early! Signing sessions typically last 45 minutes and are restricted to the first 200 patrons! There will be open sessions held for everyone and exclusive signing sessions for Weekend Premium holders only.
Where do I pick up my official event goodie bag?
If you have purchased a ticket that comes with a bag you can pick it up from the allocated point in the venue. It will be clearly signposted.
Can I purchase official event goodie bags?
No, goodie bags are exclusive to Weekend Premium ticket holders and include exclusive IEM Chicago 2018 merchandise not for sale to the general public. Make sure to secure yours before they sell out!
Can I leave and re-enter the arena?
Is there a designated entrance or seating area for those with special needs?
There isn't a designated entrance however our staff are friendly and will gladly assist. There are ADA compliment seating options once you've entered the building.
Which payment types are accepted at the arena?
All major credit cards accepted!
Where can I find the arena house rules?
You can find all house rules on the official Wintrust Arena website
Are there any side activities?
Signing sessions, goodiebag collection, the Intel Experience Area along with all other partner booths with all the latest gaming technology and more!
Can I bring food/drinks from outside?
Unfortunately not but there are a surplus of options available once inside!