EVERYTHING YOU COULD POSSIBLY WANT TO KNOW!
- What's the minimum age for the event?
This event is legally restricted to persons 15 years and over, unless accompanied by a parent or adult guardian of 18 years or older exercising parental control. Proof of age may be requested.
- Where do I pick up my tickets?
If you chose to pick up your ticket rather than receive a digital ticket, you can do so at the box office near the main entrance.
- Do tickets have a fixed seat?
All GA tickets (single day passes, weekend and weekend plus) are all open seating. Premium and Global Elite tickets are also open seating but are in reserved areas with Premium being on Level 2 (Club Level) and Global Elite being on the floor of the arena.
- How do I upgrade my ticket?
If you'd like to upgrade your ticket, or have general ticket enquiries, you can get in touch with Ticketek at @Ticketek_AU or by phone on 13 28 49. The ticket upgrade process involves purchasing the upgraded ticket and refunding your current one.
- What can I bring into the arena?
Please visit the Qudos Bank Arena website here for all prohibited items including bag sizes, cameras and more!
- Signing Sessions?
Signing sessions each day - for your chance to get your gear signed by your favourite team, make sure you get in line early! Signing sessions last 45 minutes, are restricted to the first 200 patrons! There will be sessions held exclusively for Premium and Global Elite ticket holders.
- Where do I pick up my official event goodie bag?
If you have purchased a ticket that comes with a bag you can pick it up from the allocated point in the venue. It will be clearly signposted.
- Can I purchase official event goodie bags?
No, goodie bags are exclusive to Plus, Premium and Global Elite ticket holders and include exclusive IEM Sydney 2018 merchandise not for sale to the general public. Make sure to secure yours before they sell out!
- What options are there for food and drinks?
Qudos Bank Arena will have hospitality stations throughout the venue which will sell both alcoholic and non-alcoholic beverages along with food options. Those who purchase Global Elite tickets will have a food and drinks package included in their ticket price.
- Is there accessibility for those with mobility impairments?
Qudos Bank Arena offers access for visually and mobility impaired guests. There will be an easily accessible wheelchair viewing area.