Frequently Asked questions
- What’s the minimum age for the event?
This event is legally restricted to persons 15 years and over, unless accompanied by a parent or adult guardian of 18 years or older exercising parental control. Proof of age may be requested.
- What options are there for food and drinks?
Qudos Bank Arena will have hospitality stations throughout the venue which will sell both alcoholic and non-alcoholic beverages along with food options. Those who purchase Global Elite tickets will have a food and drinks package included in their ticket price.
- Do tickets have a fixed seat?
All general admission tickets (single day passes, weekend and weekend plus) are all unallocated seats, so you and your friends can purchase tickets at different times and still sit together. Premium and Global Elite tickets are also unallocated but are in reserved areas with Premium being on Level 2 (Club Level) and Global Elite being on the floor of the arena.
- Can I purchase IEM Sydney Goodie Bags at the venue?
No, goodie bags are exclusive to Plus, Premium and Global Elite ticket holders and include exclusive IEM Sydney 2018 merchandise not for sale to the general public. Make sure to secure yours before they sell out!
- Can I buy merchandise at the venue?
Yes, there will be merchandise on sale at the venue selling ESL and team apparel.
- Is there accessibility for those with mobility impairments? How easy is it to get around?
Qudos Bank Arena offers access for visually and mobility impaired guests. There will be an easily accessible wheelchair viewing area. You can find more information on the Qudos Bank Arena website.
- Is there a cloakroom I can leave my bag at?
There is a cloakroom right near the front provided by Qudos Bank Arena. You can find more information on the Qudos Bank Arena website.
- Where is the closest parking?
If you are driving, you can find information about parking on our Travel page.
- How do I upgrade my ticket?
If you'd like to upgrade your ticket, you can get in touch with Ticketek at @Ticketek_AU or by phone on 13 28 49. The ticket upgrade process involves purchasing the upgraded ticket and refunding your current one.
- Any other Ticket Enquiries?
Ticketek Australia are handling all ticket-related enquiries, including returns. You can get in contact with them @Ticketek_AU or by phone at (+61) 13 28 49.
- Signing Sessions?
Signing sessions will occur throughout the weekend - for your chance to get your gear signed by your favourite team, make sure you get in line early! Signing sessions last 45 minutes, are restricted to the first 200 patrons and some signing sessions will be held exclusively for Premium and Global Elite ticket holders. Complete signing session details will be revealed closer to the event.
- What about the losing teams from group stages? Can I still see them?
There will be other opportunities to see some of your favourite players, including signing sessions throughout the weekend, and more fun CS:GO related activities on the main stage!
- How many teams will be at IEM Sydney?
16 teams, double the number of teams we had last year!
- Where will the group stages be streamed?
We will be broadcasting on Twitch.TV, Twitter, Facebook and possibly other platforms. Sadly we there will not be an opportunity to watch it live.
- “What can I bring into the arena?”
A list of prohibited items to bring into Qudos Bank Arena can be found on their website. Especially noteworthy is by default, bags larger than 30cm H x 30cm W x 30cm L cm are not permitted in Qudos Bank Arena. Bags larger than this will be forced to be checked into the cloak room in the Grand Foyer at your own expense. We will work with the venue to try relax this if possible however we cannot guarantee this will occur.
- What will I need to get into IEM Sydney?
Your physical ticket as well as a photo ID to prove your age. If you are under 15, you will need to be accompanied by a parent or guardian at all times.
- Where can I pick up my goodie bag & tickets?
You can pick up your goodie bag from the allocated point in the venue, which will be disclosed closer to the event! If you requested to pick up your ticket, you can do so at the box office near the main entrance.